Support

Write to assistenza@getairsense.com. Quick answers to common cases:

I paid but did not receive my key

Check your spam folder. Then use the key recovery page, which sends the key only to the purchase email (api.getairsense.com/recover). If it still does not arrive, write to us from the purchase email.

I changed computer or browser

Paste the key in the new browser: the old one is deactivated automatically. A normal window and incognito count as two browsers.

Failed payment or expired subscription

Update your card from the Stripe customer portal: the license reactivates by itself.

Cancellation and refunds

Cancel from the Stripe customer portal; the license stays active until period end. For refunds write to us: see the Terms.

Data deletion

Write to assistenza@getairsense.com from your license email: we delete license, email and Stripe id and reply within 1 month (tax obligations aside).